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How much could you be paying for invisible liabilities?

Thinking exec
Hmm – money you never even knew you had, all going down the tubes from germs. Enough is enough!

Wait a minute, invisible liabilities?

There’s no gaps on your balance sheet, everything’s all accounted for. What myths are we on about?

Actually, they’re a black hole.

And they’re probably invisible because you’ve written them off as something else.

There’s plenty of evidence of them though.

Just run your finger across your desk. Along the back, where all the computer cables are.

See it now?

Dust, city grime, crumbs from al desko lunches, general office detritus.

Yes, dirt. But that’s not all.

Too small to see, too expensive to ignore

It’s evidence of the real liabilities. Germs too small for the eye to see. That’s why they’re invisible.

OK, so germs. Maybe your office cleaners missed a bit.

Except germs are everywhere, all the time. Even in the air we breathe.

And they’re not all harmless.

Sitting in air conditioned splendour, you may not have heard of legionnaire’s disease.

But it’s your duty as a manager to protect your staff from it. A silly little germ not even a thousandth the thickness of a human hair.

Except that’s the law. As JTF Wholesale found recently when a £1 million fine hit them for neglecting it. And as G4S Cash Solutions discovered when Harlow Council nailed them for £1.8 million.

Which means, don’t mess around – get an expert to advise you.

Deadly too

Because you see, legionnaire’s disease is a nasty killer kind of super-pneumonia. And it breeds in water systems, central heating and air-con cooling towers. In pipes and showers too – anywhere that water lies still for more than a few hours.

Spread by air, once you breathe that in, it’s serious. Especially with a previous condition. Asthma perhaps, or a dicky ticker – even being a smoker is enough. Then it’s hospital and drugs and even then you might not make it.

And that’s just ONE of your invisible liabilities.

There’s plenty of others you can get hit for too – if you don’t take precautions.

Around 30 other notifiable diseases on the governments infectious diseases list. Monsters like cholera, typhoid, measles SARS, smallpox and yellow fever.

Duty of care

Not that you’re likely to see any of them. But it’s your duty to make sure your staff haven’t got them – per the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013 (RIDDOR).

Yes, sure – nothing to do with you. Unless it happens.

Nothing like the non-events in your workplace. A few snuffles and tummy bugs – chicken feed.

You wish.

It’s those day-to-day bugs that are your real invisible liabilities.

And we mean day-to-day. Surprisingly, every one of us only feels up to 100% par for two or three days at a time. Otherwise, in some way or other, we’re all off-colour several times a week. An ache, a twinge, an iffy feeling, always something.

Money, money, money

Which is why, for starters, business experts PwC put losses from absenteeism at around £29 billion a year.

Hardly chicken feed.

Even more costly are the heroes who struggle to work when they’re not well. Not fully recovered from something, but worried about job security. Wrestling with flu, and the same worries. Or staggering in with tummy cramps, and determined not to be fired.

Presenteeism, it’s called. And experts reckon it costs 10 times more than absenteeism – £290 billion a year.

Put the two together and that’s £319 billion that illness costs UK businesses.

Germonomics

So let’s see – £319 billion, possible fines of £1 million or more. Oh yes, and if you have a suspected outbreak of any kind, the Health & Safety people have a thing called their fee for intervention, which is also not pocket money.

Plus of course, all the losses caused by under-performing or not fully-focused staff desperate to keep going. Mistakes, missed deadlines, clients rubbed up the wrong way and other disasters. Germonomics we call it – and to calculate what it could be costing your own business, click here.

Seems those invisible liabilities are pretty hefty.

And the fix?

For under £1,000 a month your facilities management people can buy a machine that will ELIMINATE germs for you – as in eradicate, clear out, sterilise.

Or maybe your cleaning service can do it for you for few hundred extra.

A nightly mist-up with ionised hydrogen peroxide and ALL germs are gone – hunted out of existence by a prowling tiger of a germ-killer.

Give yourself a raise

Yeah, there might still be dust and breadcrumbs when you run your finger down your desk. But count on it, there’ll be NO germs. Your place is safe and secure to a 6-log Sterility Assurance Level.

Tell you what else.

You might not have been able to see your invisible liabilities. But you sure as heck won’t be able to hide the sudden dividend that getting rid of them will trigger.

Maybe you’ll even get yourself a raise out of it.

One hint of health risk, and your whole business reputation nose dives

Nose dive crash
Taking chances – when the wrong germ comes along, your whole world goes for a loop

One germ is all it takes. One teeny microbe less than 0.002 microns across – and there goes your reputation.

E.coli is it?

A customer ate something that disagreed. Food poisoning headlines in the local press. All over TV and Facebook. Wisecracks on Twitter making it worse.

A reputation nightmare.

OK, so things happen. Somebody makes a mistake and the whole organisation pays for it.

Or not.

Because e.coli is a germ you can catch anywhere. Off a doorknob or a product display. Off the handle of a customer basket. From a handshake with sales staff. Out of the air. Anywhere.

Same scenario with most germs. From mild colds and tummy bugs to life-threatening illnesses.

Picked up on contact, or breathed in.

The blame game

So are you unlucky – or genuinely negligent?

Dirty hands are a cause, most of the time. They look clean but they’re not – at least not since after breakfast. And hands touch everything, including mouth and nose – the germs’ way in to reputational mayhem.

The customer’s hands, or staff’s?

With reputations on the line, it’s unwise to point fingers.

Most people don’t wash their hands from one moment to the next. Especially breezing in off the street. But you can’t accuse them, even if their hands are crawling. 0.02 microns is impossibly small to see, even if there are millions of them. So it’s you who’s accused – of insults.

On the staff side of course, you can see it coming.

Take precautions and be ready, before anything happens.

Minimise the risk

Like tighten up on staff hygiene. When hands are washed, how thoroughly, and how often. When latex gloves get used. How merchandise is cleaned and presented. Nannying detail yes, but your reputation depends on it.

Likewise, how your whole place is cleaned.

Not just a lick and a promise, but properly sterilised. If there’s no germs anywhere, you know the e.coli must be the customer’s.

And properly doesn’t mean bleach. The smell alone will drive your reputation away all by itself.

Besides, how’s bleach going to reach all the places that germs are more likely to lurk? In dark corners, away from the usually scrubbed counters and work surfaces? Or in the air itself?

No, no – to get rid of germs, you’ve got to get serious. Just like your reputation is serious  – and e.coli makes bad PR.

So it’s sterilise or nothing – again, your reputation depends on it.

No germs on anything anyone might touch – staff or customers. Including all the things nobody ever thinks about but uses all the time. Like self-service touchscreens and lift call buttons.

Bring on the tiger

Time to think ionised hydrogen peroxide.

And a nifty all-automatic machine – the Hypersteriliser.

It’s loaded with a mild 6% solution of hydrogen peroxide – the same germ-killer stuff you can get in Boots as antiseptic. And the same stuff our own bodies naturally produce to fight infections from cuts or scratches.

Ah, but press the button – and you waken the sleeping tiger.

IONISED, see. Which mists the hydrogen peroxide into a dry superfine spray – and transforms it from a gas vapour into a plasma.

Yup, you’ve got yourself a tiger. Because now that mild 6% solution releases a slew of other antimicrobials – hydroxyl radicals, reactive oxygen species, reactive nitrogen species, ozone and ultraviolet – every one, a germ predator.

Plus the ionising forces the tiger out of its lair and actively on the hunt. Forced apart electrostatically to disperse aggressively in all directions. Fiercely pouncing oppositely-charged bacteria and viruses -and clawing them to shreds by oxidising them.

Not kind. But think of it this way. It gives germs the same deadly treatment they give you. Or more appropriately, your reputation.

Give it 40 minutes or so, depending on room size – and the whole place is sterile. No germs anywhere. In the air, on any surface, in any tight inaccessible places, or in any cracks, crevices and remote corners.

OK, so with the whole place germ-free, any e.coli floating around has got to be the customer’s.

But you know how it goes, you get the blame anyway. Benefit of the doubt and all that – the customer is always right.

Roar of approval

Uh huh, so your final play is to protect the customer from herself.

Before she has a chance to touch anything, offer her antibacterial wipes or gel – free with your compliments.

Well it’s your reputation, so what’s she going to think – free hand wipes AND the whole place sterilised for HER health and security?

Wow! Worth paying a bit extra to shop there, don’t you think?

And how’s it going to look for you when she climbs on Instagram and Snapchat to her friends?

Like we say, it’s your reputation. And with the tiger on your side, you’re playing for keeps.

Picture Copyright: digidreamgrafix / 123RF Stock Photo

Luxury right now – but one day soon, ALL hotel rooms will be germ-free

Relaxed exec
Luxury, but you’ve earned it – the right to be germ-free for a good night’s sleep

Imagine. Open the door – and your room not only welcomes you, it’s completely germ-free.

You’re flaked out, ready to crash – so you know your system is weakened.

But no, you’re not going to come down with anything – your room is safe enough to relax properly AND let your guard down.

Forget the paracetamol for a start. Your body doesn’t need it, there’s no need to take precautions. If the symptoms start showing, you’ve picked something up BEFORE walking in here. Because right now, you should be absolutely safe.

Germ-free – a new level of luxury

So. No viruses, no bacteria – as you can tell from the smells.

That’s right, there aren’t any. Except maybe from the flowers to welcome you. The chocolate on your pillow. And the exotic soap, still under cellophane in the bathroom. Nothing else though – like the tell-tale pong of bacteria at work.

Luxury? Or the way things should be?

Hotel rooms are cleaned every day, so they SHOULD be germ-free. But as any experienced traveller will tell you, they very seldom are.

Inevitable really.

All the right things are done – the vacuuming, the wipe-downs, the clean towels and linen. With disinfectant and air freshener too.

But hotel rooms are high use and high turnover. There’s no time and it isn’t practical to do a deep clean for every guest. Not even 5-star VIPs.

Ouch! Bleach

Bleach does the job, but needs exposure time to be effective. At least 30 minutes at fair concentration – except it leaves a stink and makes your head woozy.

And whoever’s going to use liquid bleach on light switches, bedside phone  or TV remotes? The things will short circuit and never work again. That’s IF cleaning staff don’t electrocute themselves in the process.

Or how about the other high touch areas?

Door handles, the dressing table, bedside units, bathroom vanity slab, or the floor in the shower cubicle?

To do all those in the turnaround time between room check-out and the next guest arriving just isn’t possible.

Or getting to any of the other fixtures and fittings that SHOULD receive attention. The bedspread, the curtains and the carpet, for instance. Nine times out of ten, they get left till the end of the month.

Pretty well all germs are airborne and contaminate new areas that way. The physical dust might be vacuumed out of the carpet pile. But there’s the collective germ-load of every single guest since the last steam clean still lurking there. Exactly why experienced guests never take their shoes off.

And anyhow – how do you clean the air itself, spray bleach around? Half the fittings will shrivel up or corrode – and your head will feel like a brain transplant without anaesthetic.

Twenty-First Century easy

Old technology. It doesn’t have to be this way.

Remember life before smart phones? Unthinkably primitive now, how did we ever survive?

Same thing with getting rid of germs. The new push-button technology does the job in a jiffy. Well, in the 20 minute jiffy it takes to spread out through the air, find all the germs, and send them to oblivion.

Get used to seeing a new house-keeping addition in the corridor as you head for late breakfast . After a fabulous night’s sleep with no travel gremlins – not even air conditioning sniffles.

There’s the linen trolley and the cleaning cart and the vacuum cleaner. And a nifty mobile console alongside about the size of a small wheelie-bin – the Hypersteriliser.

There’s your luxury revolution right there – the high-tech way to make hotel rooms germ-free.

Once all the cleaning is finished, that thing mists up the place with ionised hydrogen peroxide and takes out all the germs. ALL of them.

Tiger, tiger

Bit of a sleeping tiger, that whole procedure.

Because by itself the hydrogen peroxide is a pussycat – the same eco-friendly 6% solution you can buy in the chemist. As an antiseptic or for bleaching your hair. The same stuff our own bodies produce for fighting infections.

Ionising catapults it into a whole new dimension. Sprayed out in a dry superfine mist, it transforms from gas vapour into a plasma. A complete change of state that releases  even more germicidal high performers – hydroxyl radicals, reactive oxygen species, reactive nitrogen species, ozone and ultraviolet.

That pussycat is now a giant-size and riled-up, super efficient predator – all claws and fangs.

Ionising also triggers its hunting instincts – aggressively dispersing away from itself in all directions, driven by electrostatic charge. That same charge seeks out and pounces on oppositely-charged viruses and bacteria. Oxygen atoms claw them to pieces.

Game over.

99.9999% safe

And that’s ALL germs in the air, on ALL surfaces, behind ALL objects, underneath ALL objects – and burying deep into ALL cracks and crevices – ALL hunted down and annihilated. 99.9999% of ALL germs gone – to a 6-log Sterility Assurance Level.

Total effort involved, pressing a button. Time taken, 20 minutes or so, depending on room size. And all that’s left, oxygen and water – in such small quantities it evaporates immediately.

Oh, and a microscopically thin layer of colloidal silver on everything. A further and lasting barrier protection against germs. So that room is sterile immediately, or stays that way as long as it’s closed – for up to a week or more.

Sterile room – yes, luxury.

But fast becoming a necessity in this jet-age world of ours – where virulent infections from the other side of the world are suddenly on our doorstep, courtesy of direct flight Boeing 787 or Airbus A380.

So it’s not just colds and flu that hotels are fighting against. It’s the whole alphabet soup of MERS, SARS, HIV/AIDS, MRSA and all the other nasties. So easily caught by touching a cushion or a room service menu. So easily neutralised by daily letting the big cat loose.

No viruses, no bacteria, no parasites, no fungi – that tiger really earns his stripes.

Picture Copyright: auremar / 123RF Stock Photo

Relax your room is sterilised. No colds, no flu, no nasty tummy bugs – just luxury feelgood

Opening hotel room
The next dimension in luxury – no germs, no viruses, no bacteria, no nothing

Ah, bliss. The feelgood of knowing you’ve arrived and are safe.

Shoes off, door closed against the world. Time for your over-booked, jet-lagged body to relax with some serious chilling.

Wait a minute, shoes off?

Sure, and for the first time in a hotel.

All kinds of bugs are usually down there, however hard they vacuum. That’s why you never kick off, or bring your own slippers.

Not a care, not a germ

Not this time, though.

The bugs aren’t there or anywhere else. The place is safe and secure.

Sterilised on top of the regular five star polishing and cleaning. Checked and waiting for you when you arrive.

No germs. No odours. No worries about catching bugs.

No running round with your usual anti-germ stunts first thing either. Feelgood luxury.

Which is why the shoes – you’ve read about “nice” hotels, and you’re being careful.

And the plastic bag for the TV remote. Not necessary this time, it really is safe.

Luxury.

Same thing with the bedside phone, though you make most calls with your mobile. You don’t want that thing next to your face while you sleep, all those microbes waiting to get at you. So yes, there’s a plastic bag for that too, even though you don’t use it.

Except this time you can. Because you’re going to call room service (you need a daquiri). And your voice sounds all weird through a plastic bag. Like a kidnapper or a stalker. The bag’s not necessary though, because the phone’s sterilised too. You could get used to this.

And the cover for the bed, so you don’t need gloves to take it off and dump it in the corner.

Forget the usual hotel drill

OK, you’ll wash your hands like normal – a proper freshen up after the muck and sweat of traveling.

But you don’t need the disinfectant spray or hand-wipes this time either. The bathroom counter is safe and germ-free. So are the door handles and light switches you might have used on your way in.

Because everybody and his dog might have touched them – with none-too-clean hands after servicing the toilet, adjusting the air-con, or simply changing bed linen. So a seasoned traveller like you never misses giving them a wipe, just in case.

Again, not necessary this time. You can forget your usual drill. Feelgood and chill.

The entire place has been misted up with ionised hydrogen peroxide (iHP). Any germs that might have been around are now gone to oblivion.

Waking the tiger

Remarkable stuff this iHP. Only a mild 6% solution – but ionising awakens its sleeping tiger. Light as air in a dry mist spray, an electrostatic charge makes its particles shove each other to get away from themselves, dispersing in all directions.

The same charge makes them thrust out of their way to grab at oppositely-charged bacteria and viruses, clamping to them in a death grip. Oxygen atoms rip at the germs, tearing their cell structure to pieces.

It gets better. Because ionising produces even MORE antimicrobials – hydroxyl radicals, reactive oxygen species, reactive nitrogen species, ozone and ultraviolet. A hungry tiger on steroids and a hot tin roof.

Remember that electrostatic charge? It forces the tiger to move up and out – filling the air and pressing hard up against all surfaces. Pushing underneath things and behind. Lunging deep into cracks, crevices and inaccessible tight spaces. Those germs can’t outrun him, they can’t hide either.

Which takes care of everywhere – including places that never normally get looked at. Behind the bedside unit, under the bed, on top of the wardrobe, between all the cables to the TV.

In the shower cubicle too. Down the plug. Under the basin, behind the taps. Anywhere germs can lurk, the tiger’s going to find them.

Let luxury kick in

So yes, kick off your shoes (no germs on the carpet). Throw back the curtains (no germs on them either). Dive on the bed (free of germs and bed bugs) and chill with your welcoming house daiquiri of rum and lime juice (no flies on you).

Yes it’s luxury, but you’ve earned it.

And one day, all hotels will be germ-free this way.

Until then, you’re in the elite.

No way you’re pulling a sickie – even after the redeye from New York and five full presentations a day to fill your week.

The feelgood is real – and you’re going for it.

Picture Copyright: macniak / 123RF Stock Photo