Category Archives: Safe & Sterilised

Why you always wind up catching every bug around

Out of it in Oxford Street
Bugs are like buses – nothing for a long time, then five come along together

Cough, splutter – every bug around.

Seems you can’t help yourself.

And as soon as you’re over the first, the next one’s on the way.

Blame it on your hectic lifestyle.

Always on the go, no time to stop. Rushed meals, not enough sleep, too much happening at once.

Stress. Yes, that’s it.

Your body’s immune system is down  because of stress – and catching every bug is paying the price.

What a load of old tosh.

Germ reality check

Oh sure, you’re catching every bug. Because your body’s in a state the germs find easy to get in.

But not stressed.

More like undefended.

Those germs are coming at you all the time – just like they do for all of us – and you’re doing nothing to stop them.

Colds, flu, norovirus, UTI, e.coli – your list of absences reads like a calendar, every month of the year.

Yes, but if that was stress, you’d be out of circulation by now – permanently surrounded by a crowd of worried consultants in white coats.

In the meantime, you’re still catching every bug.

OK, let’s ask you a question.

You’re always one the move, with no time for yourself – can’t even remember breakfast it was so long ago, if you didn’t skip it altogether…  So when was the last time you properly washed your hands? The real thing with soap and hot water, having a good old scrub?

Can’t remember?

Come on in, door’s open

Not surprising.

Because chances are you’ve gone through the whole morning without any chance of getting to the washroom. And now you’re grabbing a quick salad wrap al desko, gulping down it quick so you’re ready for those heavyweight clients this afternoon.

And during all this time you’ve handled your keys, money, phone, the railings in the street, grab-handle on the bus and again in the Underground, lift button, door handle, security keypad and a whole stack of documents.

So inside or outside, whatever germs are on them, your hands have picked them up too.

And because ALL of us touch our face repeatedly throughout the day, those germs have easy continuous access through the soft tissue round your eyes, nose and mouth. Or are hitching a free ride down your throat with every mouthful of salad wrap.

Open doors, see. And without soap and water – or a wipe-down with antibacterial gel – you’re letting them in without checking their boarding pass. No permit, no visa, they’re on their way to create mayhem and you’re just letting them.

Which is why you’re always coming down with every bug around.

So it’s not stress, it’s forgotten hygiene.

Pushed out of the way by a busy lifestyle. And the illusion that most of the time your hands LOOK clean.

Deceptive though, because germs are so small, they’re invisible.  Microscopic. You could have 3 million on your little finger and never know. Very iffy when it only takes 10 to come down with norovirus.

Germ soup

It’s not just your hands either. It’s everything. We think we’re in clean, clear air – but reality is we’re constantly swimming around in a germ soup.

Take a look in a fish tank – one of those jobs with a light in the top, so you can see the fish.

See all that stuff in suspension? Algae. They’re microbes too. Like bacteria and viruses. Tiny particles catching the light – just floating there, not rising or sinking. Exactly like germs are in the air around us.

Which means they’re on your desk, your skin, your clothes and everything you touch. So even if you clean your hands, they’re instantly covered in germs again as soon as you touch anything that hasn’t also been cleaned.

Plus of course they’re always there in the air itself – germs floating and swirling around, just like in the fish tank.

Except just like most of us never clean our hands, we never clean the air either. And anyway, how do you take a scrubbing brush to a handful of nothing?

Scrubbing the air

So sitting in your office with your colleagues around you, all those germs, all those open doors – is it any wonder you catch every bug around?

They can be stopped though. Eliminated completely by sterilising the place every night  when everybody’s gone home. Easy-peasy with one of those ionised air-misting jobbies.

Oh sure, a whole lot more come in from outside when people arrive in the morning. But at least the pace is germ-free to start with. None on any surface, or in the air – the place is safe.

Now at least, you stand a fighting chance. Make hands clean as often as you can – and keep everything clean around you – germs get less of a look in.

No more days off sick.

Or more likely with colds and tummy twinges – because you can’t take time off so easily when you’re half-sick – sitting at your desk feeling like grim death.

But that’s not you any more. With no germs around, there’s no sick to feel.

So you’re up and running, full of the joys of spring. And every bug around is somewhere else.

And the very best of health to you!

Picture Copyright: deryaduzen / 123RF Stock Photo

How well does your staff wellness plan shape against this year’s killer Aussie flu?

Woman on phone against fire
Get on the hotline. There’s only incomplete defence against A/H3N2 – unless you clobber it first

Make no error, this year’s latest from Oz is a killer.

73 dead already and counting.

Which means don’t play games, get protection in place now, before the worst happens.

You’re prepared of course.

Ready with flu jabs for the whole staff. No exceptions.

If one goes down, they all go down – it’s that kind of killer.

Because it mutates, see? Like all viruses and bacteria, it evolves an immunity from generation to generation. Survival of the fittest – and most lethal.

Dodgy virus, dodgy defence

Doubly dangerous this year, because the vaccine is less effective than usual.

Always a dodgy issue because it’s a guessing game. Before any outbreak happens, top World Health Organization medics have to choose which formula to use against which way they think new virus strains will develop.

Like spin the bottle to stop an epidemic.

Most of the time, they get it sort of right.

But viruses are unpredictable anyway – often flying off at a tangent.

Which is what they’ve done this year. Mutating into a new – and for the moment unconquerable – strain.

Which is why influenza A/H3N2 is not to be trusted – despite being  tracked, mapped and closely documented  since first appearing in 1968.

Hear the warning bells?

You might have everybody lined up for a flu jab. But there’s no guarantee it’s going to work – or even half-work.

So what’s your Plan B?

Because, impressive though they may be – all those free gym memberships, medical consultations, diet advice sessions, stop smoking clinics, feng shui décor options and ergonomic work stations are not going to work against this proven killer.

Only full-on germ elimination will do that.

And yes, there’s germs aplenty in every office. It’s just that they’re so small, they’re totally invisible to us. So we kid ourselves we’re all clear.

Russian roulette

In reality, we’re playing Russian roulette.

Because we don’t see, we don’t notice. And most workplaces are crawling.

For instance:

Our personal hygiene is not much better:

A killer is coming – and we’re unconsciously sitting right in the firing line.

Standing up to A/H3N2 needs at least everyone to wash their hands before and after doing anything.  Not very practical, but doable with antiseptic wipes and gel placed ready on every desk.

Still it’s not enough.

Air: life-giving and deadly

All those surfaces are still contaminated – the nightly go with a vacuum cleaner and wipe-down with a damp rag is way inadequate. Plus the air itself is full of germs too.

We think of it as oxygen, nitrogen, hydrogen and carbon dioxide – and yes, it is.

It’s also dust, smoke, oil and exhaust fumes, toxic emissions and germs too. A full house of them – colds, flu, norovirus, MRSA, e. coli, salmonella, TB, c. difficile and at least 1,800 other  viruses, bacteria and fungi .

Plus any day now, A/H3N2.

Our only defence apart from soap and water – the HEPA filters in our air-con system. If we have them. But they’re only good for particles down to 3 microns – and A/H3N2 is less than 2 microns.

Not good odds against a known and virulent killer.

Total elimination

Unless we take all germs  out completely. Sterilise the whole place – desks, walls, ceiling, floor, every item of furniture and objects around it – plus of course, the air itself.

So it’s germ-free, safe and secure when we step in each morning.

And there’s only one way to do that with any certainty. Mist up everything every evening with ionised hydrogen peroxide. All germs are oxidised to nothing – including A/H3N2.

What? You don’t have regular hydrogen peroxide treatment as part of your wellness plan?

Better move fast, before the coughs and splutters start.

You don’t want your plan to look like window dressing.

How to get staff working 13 months a year for the same money

Office sprinter
Ready and raring to go. When staff are well and healthy, productivity can go through the roof

13 months a year? There’s got to be a catch.

12 months is demanding enough – who would want to work 13?

Which of course, exactly IS the catch.

Because though they might be at work for a full 12 months, staff don’t actually deliver 12 months’ productivity.

They deliver 11.

Sure thing, you’re paying for 12. But 11 is what you get, even in the most motivated organisations.

And in reality, it’s closer 9. Which means a whole three months of input you’re losing out on.

Time lost to what HR people call presenteeism. Like absenteeism, only it happens in the workplace. Staff inability to do stuff because they’re feeling unwell. Right there at their desks, but out of it.

The cost of unwellness at work

A growing headache for businesses, presenteeism.

Absenteeism most bosses can understand. Staff feel ill, they take time off – easy enough to budget for.

6 days per staff member per year for the average organisation. All taken care of, unless they’re goofing off – except we’re not talking disciplinary issues here.

OK, so time off for being sick. Across the country, that’s an eye-watering cost of £29 billion a year according to a four-year-old survey by business gurus PwC. Inevitably way more than that now.

Totally dwarfed though, alongside presenteeism – a massive productivity loss of 10 times more. A monumental  cost to the country of £290 billion. That’s per Global Corporate Challenge (now Virgin Pulse), in a 2016 study validated against the World Health Organization’s (WHO) Workplace Health and Productivity Questionnaire.

The Harvard Business Review agrees. So does America’s leading supplier of workplace wellness equipment.

57.5 days per year on average, lost to presenteeism – staff unwell at work and unable to perform at full capacity.

Fixing the problem

OK, roughly a third of this is difficult to do anything about.  It’s mechanical stuff, problems with bones and muscles – the back pain that refuses to go away, recurring cramps and spasms.

Stressed out staff are another issue, though execs might not like the implications. These are a further third who are depressed, fretting about performance or relationships at work, struggling with family issues and bereavements.

Not helped by UK bosses’ lousy management reputation  and even worse behaviour towards staff.

The final third is staff brought down by illness. Physical distress caused by infection – anything from minor ailments to life-threatening diseases. A major problem yes, but the one sector that management CAN do something about.

That’s because there’s one generic cause that can be pretty well eliminated from the workplace.

Germs.

It’s a fact of life that germs surround us all of the time. We’re even made of germs ourselves – 50% of our bodies are our own good bacteria handling digestion, creating proteins, managing our immune systems and plenty more.

The invisible threat

Germs are tiny, so we never see them.

But they’re everywhere – on every surface, filling the air. Everything we touch, everything we breathe is another exposure to potentially harmful viruses, bacteria and fungi determined to have a go at us.

Except we never see them, so we never think about them. Which explains why our own personal hygiene is a potentially serious risk:

Doesn’t look dirty, so doesn’t get attention.

Get rid of the germs

Staring us in the face, isn’t it?

Take away the germs and you take away office infections.

No more constant exposure and struggling to cope with a headache, tummy twinge or rasping cough every three days – which most of us suffer on average. Staff can focus on the job in hand, apply 100% of themselves, exert maximum productivity.

And all it takes is the touch of a button.

The one on the front panel of a Hypersteriliser mist generator.  That distributes germ-killing hydrogen peroxide in all directions and deep into cracks and crevices. That oxidises ALL germs to oblivion in around 40 minutes, so the whole place is sterile.

Lucky 13

And there’s your 13 months, right there. One third of your 57.5 days of presenteeism neutralised – a whole working month.

You’re paying for 12. And getting another one free, gratis, and for nothing, just by talking out germs.

Cashing in on bonuses too  – from the feelgood.

Staff feeling healthy and motivated. WANTING to go the extra mile – because their bodies tell them they can. Keen to show they’re the champions and better than anyone else. A bulge in your bank balance you never even knew could be there.

All invisibly caused of course, you can’t see germs when they’re dead either.

A complete productivity turnaround – and how it’s done is your secret.

Your lucky 13.

Picture Copyright: lightwave / 123RF Stock Photo

Breathe easy, Japanese fungus – candida auris – can be beaten

Yoga breathing
Relax, no fungus here – the air is germ-free and safe to breathe

That’s right, breathe.

Easy lungfuls, nice and deep.

That Japanese fungus can’t get you. Nor can any other viruses, bacteria or fungi.

Because there aren’t any.

They’ve all been oxidised by hydrogen peroxide mist. Ripped to shreds and annihilated. Not ever coming back.

Which is good news for all those hospitals having a problem with it.

No more new cases of candida auris, they can go back to normal.

Except of course for those patients already under treatment. A continuing problem with a fungus so persistently drug-resistant. Not so easy to fix once infection has taken hold.

But easy enough to PREVENT in the first place – just by pushing a button.

Deep cleans that don’t

Oh sure, there have been plenty deep cleans – they just seldom seem to be effective. Bleach, steam, ammonium quats – nothing wants to work.

That’s because 80% of affected areas haven’t been touched.

No, we’re not being critical, just addressing the reality.

All that rub and scrub – often with quite toxic chemicals. Phew the smell!

But that’s only applied to surfaces – floors, walls, furniture, drapery. The air itself is untouched – and that’s 80% of the room space. Waiting for someone to breathe.

And we’re talking fungus here, which means lots of spores.

AIRBORNE spores, floating around all over the place. Because that’s what spores do. It’s how fungi reproduce and spread – riding every little waft and draught, looking for new homes.

Like the skin of a hospital patient, or their bedclothes. Or getting breathed in, along with oxygen, dust  particles and other microbes. Or swallowed with food.

It’s what they do – small enough and light enough to dissipate everywhere. Yes, some of it settles and the deep clean gets it – but what about the stuff that doesn’t?

Down and dirty

And what about the fungus itself? Where it gathers and likes to breed?

Warmth and damp are what it likes – which immediately raises difficulties.

Cleaning down surfaces is easy enough, but what about those un-get-at-able places? Behind the drippy pipes and in the damp around sinks and basins? Or in the cracks between tiles, where even a good go with a toothbrush won’t reach?

Impossible to get to when your target is less than 2 microns across.

So that’s the air space – and all the cracks – that those totally thorough deep cleans have missed. No wonder so many hospitals are having a problem. And all of us at home too, a fungus isn’t picky.

Sayonara candida

OK, so press the button. Make the problem go away.

The one that says “Start” on the front panel of a Hypersteriliser machine.

After a delay to give yourself time to get clear, a super-fine mist of ionised hydrogen peroxide takes to the air, spreading in all directions.

Mist, right? So it fills the air, super-small particles of hydrogen peroxide lighter than any microbe. And ionised too. Made more potent by changing into a plasma – thousands of times more powerful with the release of other antimicrobials.

So it does two things.

Rush and grab

One, its electrostatically-charged particles actively seek to escape from each other, forcibly dispersing themselves away as far as they can get. Through the air and deep into cracks – less than 2 microns in width.

Two, that same electrostatic charge actively reaches out and grabs oppositely-charged microbes. Bacteria, viruses, fungi – they all get clamped in a death-grip and ripped apart by oxygen atoms.

Two seconds contact time is all it needs – but 40 minutes is the time usually set on the machine. More than enough to generate, disperse, locate and terminate everything in an average-sized room.

Safe, sterile and secure

Result, the place is sterile. Through the air, on every surface – under, behind and on top of every object.

No germs anywhere – INCLUDING candida auris.

Which is how come you can breathe easy.

No chance of any infection – not even coughs and sniffles.

That Japanese fungus is gone with our best ninja yell.

Hiya!

Picture Copyright: ammentorp / 123RF Stock Photo

Penny-pinching bosses incur massive losses with hard-line back-to-work rules

Businessman facing loss
Invisible money-drain: penny-pinching on staff health protection can cost a fortune

That old advice, penny wise, pound foolish, never felt truer.

Sick or not, most managers aren’t happy unless all workers are full-time at their desks, getting on with the job.

Most staff know this. So despite being sick, do their damnedest to get back to work ASAP. There might not be a job if they don’t.

Which means staying at home two days instead of three. Getting back to work only half-recovered. And stressing about under-performance once they’re back.

The downside of penny-pinching

Hold that thought – under-performance.

About what happens when ANYONE is unwell at work.

Impaired competence. Not up to the mark. Not really doing their job properly.

Unsurprising really. How well CAN you perform when your guts are on fire, your head pounds like a pile-driver  and your thoughts are all over the place?

Uh huh.

And the boss is happy to pay for this deficiency?

That jobs take longer, important issues get missed and key clients feel neglected?

Has the price tag ever been calculated?

OK, according to CIPD figures, the average employee costs £522 per year in sick leave.  Six days out of circulation at around £87 a day.  Or as business experts PwC calculate it, an all-up cost to the country of £29 billion a year.

Not chicken-feed, so the average boss tries everything to avoid it.

Usually with stick, not carrot. Psychological mind games and bullying. The emotional blackmail of letting colleagues down.  Real or imagined threats to job security.

Yeah right, a saving of £87 per person, per day.

£174 if pressured into coming back two days early instead of one. Big deal.

False economy

Meanwhile, as businesses are beginning to find, being unwell at work costs 10 times more than being booked off sick.

Save £87 – and lose £870. Penny-pinching gone mad.

And that’s just for starters.

Coming back early, those staffers could be contagious. Bringing back germs to infect others. A domino effect going round the office. More sick days, more expense – and more under-performance for everyone coming back early.

Make that under-performance, de luxe.

Because how motivated is anyone pressured into being at work when it’s a challenge just to be there? How committed? How prepared to go the extra mile?

Which is where the price tag gets scary – applied “germonomics”.

Over and above the cost of being booked off sick – how does it work, being unwell at your desk?

What’s the cost of opportunities not followed up? Orders mislaid or lost? Delay penalties on late finishing work? Cost overruns from lack of supervision? Loss of goodwill? Or the cost of extra time and temp staff hired to meet deadlines?

Kinda makes nonsense out of strong-arming staff back to work, doesn’t it?

Or paying them an incentive to do so. Good money after bad.

And how about the fact that a lot of the time, it’s not being unwell that’s the issue? How about that most of us FREQUENTLY feel off colour and not completely ourselves? That somehow we feel pain or physical discomfort around every three days?

Invisible costs

No wonder that under-performance is as expensive as it is.

Expensive and invisible. Often as much as a whole year’s salary per staff member eaten up in unnecessary overheads – a double salary bill.

Mistakenly accepted as things taking longer than expected, unforeseen setbacks and problems with productivity. All hazily explained away as a “cost of doing business”.

Yet how many bosses ever do anything to prevent it?

Not with bribes or misplaced back-to-work incentives, but a real investment in protecting staff health?

Because it can be done. Actively protecting staff health so they don’t get ill in the first place. At least, not in their working area.

All it takes is regular treatment to eradicate germs. Make the place sterile once a week, or even daily. No germs, people can’t get sick. All that money rescued.

Adding it to normal cleaning procedures will do it. A few hundred quid extra to mist the place up with ionised hydrogen peroxide – to oxidise all viruses and bacteria and be totally germ-free.

Not penny-pinching, but pound-grabbing.

Visible dividends

And a lot extra besides.

How much better will staff feel, knowing that THEIR interests are at heart, that THEIR health is deliberately protected?

How about commitment now? Staff loyalty? Capability and performance? Going the extra mile? Productivity and efficiency? Or the company bank balance?

The costs might be invisible, but the dividends aren’t.

A lot better than penny-pinching, surely.

Picture Copyright: andreypopov / 123RF Stock Photo

Wheezy question, iffy answer: should we sue for mould at work?

Two men crouching2
Wheezy mould at work is a misery you don’t have to live with

Wheezy, wheezy – isn’t it?

You’re coughing your guts out, that cannot be good.

Your mate’s in agonies, why shouldn’t you have a go?

Not so cut and dried, though – is it?

You sue, and they sling you out on your ear.

Even though there’s mould there, plain as day. Big black marks, right next to your desk.

Sure, it’s hazardous to your health – and sure, you should do something about it.

Health & Safety on your side

But there’s channels for this – big guns on your side.

And there’s no point putting your job on the line.

You already know the score. Mould triggers asthma, chest infections, allergies.

Which means you’re protected by the Control of Substances Hazardous to Health Regulations 2002.

Not just against mould, but all kinds of germs – because of the stuff you do and the things you work with. Or just plain germs at work that make you ill.

One phone call to Health & Safety and things start rolling.

Scoring brownie points

But before you make it, there’s maybe things you can do to soften the blow.

No point making enemies if you don’t have to.

Like for instance, you live with the mould every day. But does everyone else?

Maybe the brass don’t know about it and your report is the first.

Thing is though, mould is expensive to fix. And time-consuming.

Like, what’s the cause?

A leaky pipe? Rain seeping through the wall? Busted roof? Or is it ventilation problems? The whole place airtight to hold in warmth, not enough circulation, humidity climbing through the roof – bang, mould everywhere.

In which case, tell the brass there’s a quick-fix way to take the mould down. Get relief from it now, today – before all the hoo-hah of getting inspectors in, building consultants, and ripping the place apart to get rid of it permanently.

The overnight quick-fix

Mist the place up with ionised hydrogen peroxide after everyone’s gone home. The stuff permeates everywhere and oxidises ALL germs to nothing – bacteria, viruses and fungi, which of course includes mould.

Next day, you can tell straight away that it’s worked. Those black marks are now grey – and there’s no pong. Breathe easy instead of wheezy, the air’s safe now. And all that grey stuff just brushes away.

Oh, yes. And doing a non-invasive hit like that is a lot cheaper and faster than hammering and plastering with Bob the Builder all over the place. A real short-term money-saver.

You might even get a raise for it.

Easy, right? And not so wheezy any more.

Health alert: those black mould marks could cost you thousands

Mould accuse
Mould in the workplace is a whole can of worms

So what? Mould marks are everywhere. This is Britain, for heck’s sake – it rains.

Sure it rains. But not inside.

Mould and damp conditions are unhealthy as you can get. For your staff and your balance sheet.

A full house of trouble. Sick building syndrome, asthma, colds, flu, rheumatism, pneumonia. Outbreaks over and over again, accelerating as the mould gets worse.

The paying starts – and never stops

Staff off sick, productivity down the plughole, profits plunging – feelgood become feelbad.

And even worse once the council finds out. Health & Safety people all over you, building inspectors ripping up the walls, dragging days in court.

Then the fines.

How much could you be in for?

Depends.

Could be a one-off £5K fine.

Or the whole deal. Sickness compensation, absentee costs, insurance claims, nasty.

And all on your watch.

Duty of care

Like we said yesterday with legionnaire’s disease, it’s your duty to protect staff against hazards.

And believe us, mould might look like nothing – but those ugly black marks can kill as effectively as any bullet.

All it needs is an underlying complication. Respiratory problems, a weak heart – if your staff member dies, it could even be manslaughter.

Or you could leave it be.

Do nothing and let exposure for healthy staff rack up. Until one day, they have an underlying complication of their own. Or maybe it’s you, lying on oxygen in ICU, wondering if you’ll ever get your life back.

Wet, wet, wet – moisture is the enemy

OK, so do something.

But before you rush off and call in the steam cleaners, remember mould thrives when it’s warm and wet.

So here’s a few no-go words to keep in mind.

Wet, vapour, humidity, condensation, moisture and steam equals mould, respiratory problems and legionella.

Sure, you might get the stuff off the walls. But the lasting moisture accelerates it coming back.

And not just mould, but other pathogens. Viruses, bacteria. Get the place wet, and you’re opening a restaurant for them.

Which means you’ve got to go dry.

Besides, who wants moisture dripping on cables in the IT suite? Or getting into documents, come to that. Crinkled paper, water marks, pages sticking together. Not so easy to look professional.

Wake the tiger

Only one thing for it.

Ionised hydrogen peroxide in an ultra-fine mist. A mild 6% solution that doesn’t need lots of water to help it disperse. So it sits, light and agile in the air, not really wet at all.

A sleeping tiger that wakens to pounce.

Ionising makes it aggressively disperse in all directions. Hard up against all surfaces, probing deep into inaccessible places, clawing through the air itself.

Which means germs don’t stand a chance, including mould. Ionised particles seize them like prey, ripping them to pieces by oxidising their cells.

Look again, and those ugly black marks have turned to grey. Nobody home any more. So with almost no effort, they brush easily away.

No smell either – the usual sign of pathogens at work. All stopped now, the place is sterile.

End of the feelbad.

All germs gone, now for the cause

The place is dry too. No moisture to encourage a comeback. The stuff evaporates to nothing.

Job done.

At least, for now.

Because the mould might be gone, but not the cause.

That leaky roof or busted pipe needs fixing fast, or it will be back again.

And sure, you can keep hitting the place with hydrogen peroxide, your staff will always be safe.

But that won’t get the council off your back. Or the Health & Safety brigade.

Fix the problem, or they WILL hit you.

Like they did with these guys. Leaky pipe, occupational asthma, £12,000 compensation PLUS six months building work to make good.

Not worth the PT – and who wants that kind of black mark against them?

How much could you be paying for invisible liabilities?

Thinking exec
Hmm – money you never even knew you had, all going down the tubes from germs. Enough is enough!

Wait a minute, invisible liabilities?

There’s no gaps on your balance sheet, everything’s all accounted for. What myths are we on about?

Actually, they’re a black hole.

And they’re probably invisible because you’ve written them off as something else.

There’s plenty of evidence of them though.

Just run your finger across your desk. Along the back, where all the computer cables are.

See it now?

Dust, city grime, crumbs from al desko lunches, general office detritus.

Yes, dirt. But that’s not all.

Too small to see, too expensive to ignore

It’s evidence of the real liabilities. Germs too small for the eye to see. That’s why they’re invisible.

OK, so germs. Maybe your office cleaners missed a bit.

Except germs are everywhere, all the time. Even in the air we breathe.

And they’re not all harmless.

Sitting in air conditioned splendour, you may not have heard of legionnaire’s disease.

But it’s your duty as a manager to protect your staff from it. A silly little germ not even a thousandth the thickness of a human hair.

Except that’s the law. As JTF Wholesale found recently when a £1 million fine hit them for neglecting it. And as G4S Cash Solutions discovered when Harlow Council nailed them for £1.8 million.

Which means, don’t mess around – get an expert to advise you.

Deadly too

Because you see, legionnaire’s disease is a nasty killer kind of super-pneumonia. And it breeds in water systems, central heating and air-con cooling towers. In pipes and showers too – anywhere that water lies still for more than a few hours.

Spread by air, once you breathe that in, it’s serious. Especially with a previous condition. Asthma perhaps, or a dicky ticker – even being a smoker is enough. Then it’s hospital and drugs and even then you might not make it.

And that’s just ONE of your invisible liabilities.

There’s plenty of others you can get hit for too – if you don’t take precautions.

Around 30 other notifiable diseases on the governments infectious diseases list. Monsters like cholera, typhoid, measles SARS, smallpox and yellow fever.

Duty of care

Not that you’re likely to see any of them. But it’s your duty to make sure your staff haven’t got them – per the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013 (RIDDOR).

Yes, sure – nothing to do with you. Unless it happens.

Nothing like the non-events in your workplace. A few snuffles and tummy bugs – chicken feed.

You wish.

It’s those day-to-day bugs that are your real invisible liabilities.

And we mean day-to-day. Surprisingly, every one of us only feels up to 100% par for two or three days at a time. Otherwise, in some way or other, we’re all off-colour several times a week. An ache, a twinge, an iffy feeling, always something.

Money, money, money

Which is why, for starters, business experts PwC put losses from absenteeism at around £29 billion a year.

Hardly chicken feed.

Even more costly are the heroes who struggle to work when they’re not well. Not fully recovered from something, but worried about job security. Wrestling with flu, and the same worries. Or staggering in with tummy cramps, and determined not to be fired.

Presenteeism, it’s called. And experts reckon it costs 10 times more than absenteeism – £290 billion a year.

Put the two together and that’s £319 billion that illness costs UK businesses.

Germonomics

So let’s see – £319 billion, possible fines of £1 million or more. Oh yes, and if you have a suspected outbreak of any kind, the Health & Safety people have a thing called their fee for intervention, which is also not pocket money.

Plus of course, all the losses caused by under-performing or not fully-focused staff desperate to keep going. Mistakes, missed deadlines, clients rubbed up the wrong way and other disasters. Germonomics we call it – and to calculate what it could be costing your own business, click here.

Seems those invisible liabilities are pretty hefty.

And the fix?

For under £1,000 a month your facilities management people can buy a machine that will ELIMINATE germs for you – as in eradicate, clear out, sterilise.

Or maybe your cleaning service can do it for you for few hundred extra.

A nightly mist-up with ionised hydrogen peroxide and ALL germs are gone – hunted out of existence by a prowling tiger of a germ-killer.

Give yourself a raise

Yeah, there might still be dust and breadcrumbs when you run your finger down your desk. But count on it, there’ll be NO germs. Your place is safe and secure to a 6-log Sterility Assurance Level.

Tell you what else.

You might not have been able to see your invisible liabilities. But you sure as heck won’t be able to hide the sudden dividend that getting rid of them will trigger.

Maybe you’ll even get yourself a raise out of it.

Why your biggest threat to business is one you can’t see

Blindfolded businesswoman
Blind to the risks – just because we can’t SEE germs doesn’t mean they’re not there

Can’t see it – and possibly don’t even know that it exists.

But one just like it recently killed two people and hospitalised 21 others – landing discount warehouse JTF Wholesale with a £1 million fine, plus £200,000 in damages.

They were lucky it didn’t cost them jail sentences – for negligence contributing to manslaughter.

And why couldn’t they see it?

Because a single cell of the bacteria that caused this tragedy – legionella pneumophila, known more commonly as legionnaire’s disease – is only 3 microns across. Invisible to the naked eye without 10,000 times microscope magnification.

It was lurking in a hot tub on display, waiting for customers to prey on. The tub hadn’t been used for weeks, allowing the bacteria to grow – spreading through the air as soon as it was turned on.

Anywhere, any time, germs are waiting

Which is all it takes to spread legionella anywhere – a water system that stands still for a few days, or even hours. Like hot water systems for showers and central heating. Or holding tanks for air conditioning systems.

Basically any business premises – office or shop.

And by law it is the duty of any management to ensure that staff and employees are protected from exposure to this deadly killer.

Bet you didn’t know that – but it’s there.

And ignorantia juris non excusat – ignorance of the law is no excuse.

You ARE obliged to provide protection from germs – part of your duty of care.

Check out the Health and Safety at Work etc Act 1974 (HSWA), the Management of Health and Safety at Work Regulations (MHSWR) and the Control of Substances Hazardous to Health Regulations 2002 (COSHH).

Fail to ensure your people are safe and a £1 million fine is not impossible. It’s happened before. Last year, G4S Cash Solutions was fined £1.8 million for similarly putting people at risk.

Out of money, out of business

Big bucks. Enough to put even rock solid companies well and truly out of business.

But that’s only the beginning of what invisible germs are already costing you – if only you knew it. Threats you can’t see, chomping away at your bottom line.

For a start, business experts PwC put absenteeism – days off sick from work – at £29 BILLION.

But more realistically, germs cost 10 TIMES MORE than that in presenteeism – people struggling to work while still unwell.

And it’s not just legionella.

In any unprotected business, staff and customers have all kinds of other germs to cope with. From everyday colds and flu, or tummy bugs like norovirus – to serious illnesses like e.coli, clostridium difficile, campylobacter and MRSA. All superbugs that cannot be treated by antibiotics.

And all costing THOUSANDS right now without really realising it. The price of accepting illness as a fact of life – instead of doing something about it.

Get out of jail free

Because it’s all fixable for very little effort or expense – including legionella.

OK, with legionella, you DO need to know what you’re doing, so you’re best off consulting the experts.

But for pretty well everything else, a daily mist up of ionised hydrogen peroxide is all it takes to remove ALL viruses and bacteria. Easily handled by your existing cleaning service or your own facilities management team.

You can’t see it working apart from the mist. But you can tell it has.

Any smells that were lingering in your premises are now gone. And any trace of mould has now turned from black to grey – dead cells ready to be swept away.

Still can’t see it?

Ask your bank

Wait till you check your bank balance and productivity levels.

Fewer absences, fewer underperformances from staff unwell at work. More enthusiasm, more commitment to succeed. Greater support from customers and suppliers.

Worth a bob or two, no?

And you’d have to be blind not to see it.

Business reputations at risk in the wrong hands

Reputations at risk - soiled businesswoman
You do your best to keep up your reputation – but it’s got customer paw prints all over it – and then?

Even strong reputations are flimsy.

One negative happening, and the whole pack of cards comes tumbling down.

Everybody follows the rules, does everything right – then some dumbo comes along and ruins everything.

Usually the one person nobody can control.

Because of the myth that they’re always right.

Only this time they’re as wrong as it’s possible to be.

That all-powerful, untouchable king of business – the customer.

The one person who can shoot reputations to pieces better than anybody.

How?

The customer is always… dangerous

With dirty hands.

By leaving ugly paw prints all over everything.

Grab, fumble, tarnish – another reputation shot.

Greasy fingerprints on crystal glassware. Smears on polished bodywork. Dark stains on pristine linen.

And the ones you can’t see. Germs all over menus, cutlery and serving dishes – a food poisoning nightmare.

Next thing, it’s them – or other customers – complaining of stomach cramps, running to the loo, and barfing all over the carpet before they get there.

Nothing to do with you. It’s them.

The germs on their fingers are theirs – brought in after touching goodness knows what. Invisible, but dicey just the same. Possibly even deadly.

Always innocent – gets away clean

But guess who takes the hit?

Never them, the customer is king. Or more accurately in the food business, the customer is god.

So, taken ill after a night out – it can only be the restaurant. Dodgy ingredients, improperly prepared, sloppy personnel hygiene, dirty utensils – nobody has a leg to stand on. Solicitor on speed dial.

Yeah, right.

One finger accusing, three fingers pointing back.

Lost licence, closure, law suits, bank withdrawal, business collapse, HUGE money losses. And all because Fred Nurk didn’t wash his hands before eating. What kind of defence do you have against that?

And how many OTHER customers represent the same kind of risk?

The dirty truth

Pretty well all of them when you start looking.

Not good odds – ask the people who know.

They’re supposed to be on the ball, but how many actuaries would accept any eatery’s risk if they knew 88% of customers NEVER wash their hands before eating? Lots of rules for businesses to follow, none for customers. Where’s the justice?

And those are just the day-to-day instances – with nobody thinking about anything.

Then there’s the FAKE claims. The ones where the customer deliberately tries it on. Take a look at your newspaper – first Crete  – and now Turkey. The thin end of the wedge.

So how long will it be before it gets tried here at home? And how many reputations have gone down the tubes because some smart operators have got away with it already?

Reputations shot

Yeah, so Reputational Protection No 1.

Have your serving staff go round every table before handing out menus. Make a ceremony of it if necessary, but have them politely but firmly squirt antibacterial gel into the hands of everyone present.

Now at least your menus should be safe. And unless they go they go to the loo mid-meal, your customers should be safe from themselves for the evening.

Follow that up with Reputational Protection No 2.

Sterilise the whole place as often as possible – at least every night after closing. Which means mist it up with ionised hydrogen peroxide, so all viruses and bacteria are neutralised. No germs to catch, no tummy upsets to take away.

Do it. There’s too many business reputations already in the wrong hands – including yours. So it’s worth every penny to take it away from them and regain control for yourself.

Like we said, even strong reputations are fragile things.

No point running risks with them when you don’t have to.

Picture Copyright: polygraphus / 123RF Stock Photo and auremar 123RF Stock Photo