It’s happening all over again.
Another scandal. Whistleblowers. People dying in thousands. Claims of negligence, malpractice and mismanagement.
Are we all more at risk than we know?
Because the NHS is no ordinary organisation.
Behind its doors, 1.3 million professionals handle over 1 million patients every 36 hours. (Tweet this)
On that kind of scale, problems and hiccups are inevitable.
Just think of the pressure. The clock is ticking, people need attention. Staff take short cuts, managers go for easy options, safety procedures get overlooked.
So now there’s another hoo-hah about failures, and patients “too scared” to complain.
Regrettable, yes. Unforgivable, certainly. In some cases, possibly criminal.
Except that for an organisation the size of the NHS, complaints are inevitable and actually essential.
Take everybody’s pet wail and squawk – A&E.
In just one year, it handles 22 million patients and up – most of them inside the official 4 hour waiting period.
That’s more than 2,500 an hour – or around 40 a minute – 365 days a year, 24/7.
How many fast food outlets can equal that?
Try ordering a double burger and chips at McDonalds and expecting them in 60 seconds – at the same time as 40 other seriously hungry dudes are yelling for theirs.
And McDonalds get complaints too. Every big organisation does.
They actually need them.
Complaints are necessary
And as a customer, it’s kinda like your duty to complain.
Because at that kind of turnover, how else can anyone know that something is wrong?
Everything is happening too fast for even eagle-eyed perfectionists to notice, so it’s up to each of us to press the buzzer when things glitch.
So if there’s moaning and yelling going on about the NHS, be thankful.
Something is getting attention and something will be done about it.
Sure, it’s scary that it involves doctors and hospitals and people’s lives.
At least it’s out in the open and not hushed up any more.
And how many big manufacturers have not tried to get away with that?
Nowadays even BMW and Toyota are not afraid to issue a total recall.
If there is a problem, it needs to be fixed.
Being open and honest about it restores confidence.
And not everything in the NHS is a train-smash like Mid Staffs.
Going in to hospital for an op?
In 2014, compared to Australia, Canada, France, Germany, Netherlands, New Zealand, Norway, Sweden, Switzerland and USA, the NHS was rated as best by the Commonwealth Fund for efficiency, effective care, safe care, coordinated care, patient-centred care and cost-related problems.
Looks like you’re safe enough.
But make sure you shout like hell if you’re not.
You owe it to yourself.
Originally posted on 24 August 2018 @ 5:00 pm