Business reputations at risk in the wrong hands

Reputations at risk - soiled businesswoman
You do your best to keep up your reputation – but it’s got customer paw prints all over it – and then?

Even strong reputations are flimsy.

One negative happening, and the whole pack of cards comes tumbling down.

Everybody follows the rules, does everything right – then some dumbo comes along and ruins everything.

Usually the one person nobody can control.

Because of the myth that they’re always right.

Only this time they’re as wrong as it’s possible to be.

That all-powerful, untouchable king of business – the customer.

The one person who can shoot reputations to pieces better than anybody.

How?

The customer is always… dangerous

With dirty hands.

By leaving ugly paw prints all over everything.

Grab, fumble, tarnish – another reputation shot.

Greasy fingerprints on crystal glassware. Smears on polished bodywork. Dark stains on pristine linen.

And the ones you can’t see. Germs all over menus, cutlery and serving dishes – a food poisoning nightmare.

Next thing, it’s them – or other customers – complaining of stomach cramps, running to the loo, and barfing all over the carpet before they get there.

Nothing to do with you. It’s them.

The germs on their fingers are theirs – brought in after touching goodness knows what. Invisible, but dicey just the same. Possibly even deadly.

Always innocent – gets away clean

But guess who takes the hit?

Never them, the customer is king. Or more accurately in the food business, the customer is god.

So, taken ill after a night out – it can only be the restaurant. Dodgy ingredients, improperly prepared, sloppy personnel hygiene, dirty utensils – nobody has a leg to stand on. Solicitor on speed dial.

Yeah, right.

One finger accusing, three fingers pointing back.

Lost licence, closure, law suits, bank withdrawal, business collapse, HUGE money losses. And all because Fred Nurk didn’t wash his hands before eating. What kind of defence do you have against that?

And how many OTHER customers represent the same kind of risk?

The dirty truth

Pretty well all of them when you start looking.

Not good odds – ask the people who know.

They’re supposed to be on the ball, but how many actuaries would accept any eatery’s risk if they knew 88% of customers NEVER wash their hands before eating? Lots of rules for businesses to follow, none for customers. Where’s the justice?

And those are just the day-to-day instances – with nobody thinking about anything.

Then there’s the FAKE claims. The ones where the customer deliberately tries it on. Take a look at your newspaper – first Crete  – and now Turkey. The thin end of the wedge.

So how long will it be before it gets tried here at home? And how many reputations have gone down the tubes because some smart operators have got away with it already?

Reputations shot

Yeah, so Reputational Protection No 1.

Have your serving staff go round every table before handing out menus. Make a ceremony of it if necessary, but have them politely but firmly squirt antibacterial gel into the hands of everyone present.

Now at least your menus should be safe. And unless they go they go to the loo mid-meal, your customers should be safe from themselves for the evening.

Follow that up with Reputational Protection No 2.

Sterilise the whole place as often as possible – at least every night after closing. Which means mist it up with ionised hydrogen peroxide, so all viruses and bacteria are neutralised. No germs to catch, no tummy upsets to take away.

Do it. There’s too many business reputations already in the wrong hands – including yours. So it’s worth every penny to take it away from them and regain control for yourself.

Like we said, even strong reputations are fragile things.

No point running risks with them when you don’t have to.

Picture Copyright: polygraphus / 123RF Stock Photo and auremar 123RF Stock Photo

How safe is your Food Hygiene Rating against clients with unwashed hands?

Fingers crossed
You know YOUR hygiene is as good as it gets – but how about those people coming in through the door?

The short answer is, not very.

Even if your Food Hygiene Rating puts a “5” on your door, you’re up the creek at the slightest whisper of  “food poisoning”.

Especially if it gets in the media.

Superstar Michelin performers have had to close down to address those two words.

True or not, the public never seem to accept anything except negligence on your part.

So it’s the whole witch hunt.

Plummeting PR, lost revenue, the cost of deep cleaning, grilling staff over procedures, publicity for reopening – and the slow, agonising build up to repair your reputation.

Thousands and thousands.

And not necessarily anything to do with you at all.

Not YOUR hygiene – theirs

Because, ask yourself . How many of your clientele actually wash their hands before they sit down? Or if not then, before they pick up a knife and fork?

And who knows where they’ve been, or what they’ve been doing?

If they’ve been driving, there’s a good chance they’ve picked up staphylococcus or e.coli off their own steering wheel. Especially when car INTERIORS might only get cleaned every 3 months.

If they were on their mobile phone too, they’re likely to have been touching more faecal matter than a toilet seat.  The biggest trigger for norovirus – the Don’t Wash Hands Disease.

And these are the people who dare to suggest your procedures gave them food poisoning!

Iffy, iffy, iffy

It gets worse.

Because, top-drawer celebrity status notwithstanding, how many customers wash their hands EVER?

Your hands might be clean, but theirs aren’t. Check the record.

So that “5” Rating on your door is already under threat before you start.

Because you just know some hot-shot solicitor is going to make mincemeat of your case, no matter how meticulous you are.

Which means, “5” Rating or not, it’s worth investing in a little protection.

Protecting your interests – and reputation

OK, you can’t exactly demand they all hit the washroom before being shown to their table. They’ll never come back – and they’ll bad-mouth you to all their friends.

But you can protect hygiene levels AND offer a little courtesy – if you serve each guest with an individual hand-wipe or sachet of antimicrobial gel. Not as grand as steam-heated towels, but a lot more effective. Warm dampness in any case stimulates more bacteria than it kills.

On top of that, you also have the option to reassure clients that the whole place is sterile before opening for every session. Any germs previous guests might have left on chairs, table undersides, or condiment containers are eradicated without having to think about them.

And everywhere else as well. The drapes they might have touched. The carpets they might have tracked stuff in on. Not necessarily dog poo, but invisible germs. Plus harmful microbes lurking anywhere else. On menus, door handles, light switches, in the air itself.

One quick 40-minute session with ionised hydrogen peroxide mist  will remove all viruses and bacteria. Oxidised to nothing, so the whole place is safe, secure and sterile.

And your reputation is no longer at risk.

Well-earned status

Yes, sure – there might be the odd curmudgeon who refuses to co-operate. But how curmudgeonly do they have to be to refuse a pretty staffer personally offering an individually presented hand-wipe with your compliments?

A little insurance – and proof you’ve more than earned your “5” Rating.

Your customers are happy too.

Because how many of them will boast about the superior evening with PERSONAL hand hygiene – AND the place was specially sterilised before they got there?

A toast to you, then. May your business grow and prosper!

Picture Copyright: citalliance / 123RF Stock Photo

Buttons, touchscreens, and how we take our lives in our hands every day

Girls texting
Your touchscreen doesn’t lie – those greasy smears are dirt and germs right off your fingers

Ever seen what touchscreens look like after making a call?

Smeared with facial oils, make-up, hair grease and street dirt.

And that’s just the stuff you can see.

It’s not just touchscreens that are like that either.

It’s everything. Mostly with stuff we can’t see.

But it’s there, though.

Surrounded by yuck

Along with a whole lot of other gunk. Gubbins from somebody’s burger. Dust. Atmospheric grime. Faecal traces. And germs like you can’t believe – e.coli, klebsiella pneumoniae, salmonella, MRSA, norovirus – all the nasties.

And not just there either.

On lift buttons – especially at the Ground Floor, the one that gets pressed most.

On cash machine keypads.

And all the things in our pockets or handbags – money, keys, wallet, cleanser, hairbrush, everything.

Which if you think about it, means our actual bags as well. And everything outside them too. Laden with germs even though we can’t see them.

But we’re touching them all the time. Handrails, door handles, light switches, shopping trolleys – every one of them like our touchscreens, except there’s no shiny glass to show it up.

All of them things that seldom, if ever, get cleaned. Which is why they’re twenty, thirty, and forty times more germ-laden than a toilet seat. Because at least a toilet seat gets cleaned once a day.

So ask yourself, when was the last time any of us cleaned the inside of our leather handbags?

Or our hands themselves, come to that?

Looks are deceiving

They might not LOOK dirty, but that doesn’t mean they aren’t.

Especially after that chicken wrap for lunch with the dreamy mayonnaise topping. As our touchscreen will show, if we don’t lick our fingers off afterwards. Can’t find a tissue? Well, never mind.

And it goes on from there.

The gunk we can’t see on our desks at work, growing daily on the bits our sleeves haven’t wiped off. Hiding among the dust bunnies under our computer keyboards. Feeding off the crumbs of biscuits and the snacks we eat al desko.

And all the while – touching all these things and picking up fragments of everything that’s on them –  none of us ever think of washing our hands.

Our hands – which do everything, and go everywhere.

Like unconsciously touching our faces, every two or three minutes – sometimes up to three thousand times a day. Playing with our mouth, or fiddling with our eyes – the sensitive soft tissue through which most infections enter the body.

Playing games with our lives when there’s germs all around. GERMS, GERMS, GERMS.

Yes well, let all these touchscreens remind us. Before we take a tissue to them, or wipe them off on our sleeves. We don’t even need to take a memo. Those smear marks on the glass mean our health is at hazard – and we need to wash our hands NOW.

Phew, safe for the moment – but now we can’t touch anything, including our own touchscreens. Not unless we clean the gunk off that too.

Better hygiene or else

Which means everything if we want to be safe. Everything we use, everything we touch – and everything surrounding them. The air itself too, because anything as small as a germ can go airborne any second – and ride around on room currents for the whole of the day.

Uh huh. So we’ve got to wash the room too. Or whatever shared space we’re in. Restaurant, coffee shop, bar, schoolroom, office – or car, train and bus, come to that.

Not practical with mop and bucket, right? And besides, how do you wash the air?

Ah, but dirt and grime we can live with – we have so far, it’s just the germs we’ve got to handle.

OK, so the trick is to neutralise them with ionised hydrogen peroxide mist. The stuff reaches everywhere and eliminates them on contact. No need to rub and scrub, just press a button. Forty minutes later – all surfaces, the air itself – the whole place is sterile.

Better haul out our touchscreens and write that memo now. The one to ourselves about not taking chances and protecting our lives from germs.

Do it now before we clean forget. Or we’re sick of having to take MORE medicine.

Picture Copyright: gpointstudio / 123RF Stock Photo

How germs at the office just got more dangerous

Germs in the office
Yes it all LOOKS reassuring – but we’re not as safe as we think we are

Dangerous? Germs at the office?  Poppycock!

A dose of flu maybe – kid’s stuff.

You’re more likely to have an accident with the photocopier.

Except there ARE germs in the office.

And if you read your papers, you’ll understand why doing something about them suddenly got a lot more serious.

First off is the report about superbugs in our travel network.

Nasties in the Underground

Research by taxi insurers Staveley Head recently turned up 121 different types of bacteria and mould in buses, taxis and in the tube – 9 of them antibiotic resistant.

As Staveley Head’s spectacular website demonstrates, pick one of those up on the way to work, and the Doc’s miracle medicine cure suddenly doesn’t work any more, them bugs have mutated to have immunity.

And pick them up you certainly can – nasties like e.coli, MRSA and klebsiella pneumoniae. Swab tests found them lurking on hand rails, seats, doors and walls – fomites waiting for contact with human hands.

To be carried along to work with all the other hazards we’re exposed to – in the air and on the things we touch. Dust, exhaust fumes, chemicals like acetone, methyl ethyl ketone, toluene and ethyl alcohol, or substances like lead, cadmium and methylene chloride.

We can’t see them of course, they’re microscopically small. But they’re on our clothes and skin and hair. We breathe them in. Ready to transfer to all the things we touch when we get to work. And for when we breathe out. Dangerous germs, unwittingly brought in for our colleagues to catch and succumb to.

And they’re not the only ones. Things are happening in other parts of this sad old world of ours that are equally dangerous to our health.

At war with disease

Like second, war in the Middle East.

Decades of conflict that have devastated whole countries and health systems. And in their wake, epidemics of diseases not seen by doctors for more than half a century. Polio in Syria and cholera in Yemen.

Not our problem, we say to ourselves. Syria is 2,000 miles away, Yemen 3,600.

Except sadly, in this age of direct jet travel, local problems are world problems. Already, hundreds of thousands of people have been displaced, pouring into Europe or wherever they can get to. And like us tube travellers or the bloke on the No 9 bus, bringing their germs with them.

For every polio victim, how many are carriers? How many are there with the disease incubating inside them as they thankfully emerge on our streets, looking to start a new life?

Meanwhile, in Yemen, cases of cholera have already topped 167,000 and the disease is currently killing one person an hour. How many Yemenis are in Britain, heaving a heavy sigh of relief?

And how many of either have – without meaning to, or even know they’re doing it – transferred their germs to you?

Not directly, but via the grab handle in the back of a taxi, or a rush-hour strap on the Victoria Line – swabbed the worst for germs in the whole London system. Well of course, the Victoria Line runs right through incoming refugee central – King’s Cross & St Pancras AND Victoria.

Unseen, unheard, unrecognised

Worries, yes, And bigger than we think too.

Because third, American reports indicate that antibiotic-resistant superbugs are not as closely tracked in hospitals as they should be. Infection-related deaths are uncounted, greatly hindering the fight against an increasingly global health challenge.

Hopefully, protocols are more strictly adhered to here. But with the NHS in a a state of permanent overload from challenges in all directions, it is likely the same dangers exist in UK too. You peg off with a superbug that your Doc couldn’t treat when you were admitted for something else, who’s going to know?

Which comes back to how safe are you at the office?

And the unpleasant truth, not very. A fact that stems largely from our own hype about standards of hygiene. We think we’re cool.

Reality is way different from what we imagine. For instance:

All of which puts terrific dependence on how well the office itself is cleaned if we want to stay safe.

And the answer is, not very. Not when office cleaning is usually a grudge purchase at the lowest rate. A quick vacuum and wipe-down is min protection against the 10 million germs to be found on the average office desk.

Which, together with the germs we brought in off the street, make the place a lot more dangerous than we confidently kid ourselves it is.

The cost of doing nothing

Once a luxury, it is fast becoming a necessity to do something specifically about office germs. And if bosses won’t do it for staff health, maybe they’ll do it for the sheer economics.

Or “germonomics” if they choose to get serious. The thousands and thousands of pounds that can be saved – just by removing germs that threaten productivity. Push-button technology already in place to make offices sterile, safe and secure.

So how dangerous is YOUR office – because, since it affects us all, this is one of those where you CAN believe all the things you read in the newspaper?

And the answer is very easy.

Does the button get pressed every night, or not?

One hint of health risk, and your whole business reputation nose dives

Nose dive crash
Taking chances – when the wrong germ comes along, your whole world goes for a loop

One germ is all it takes. One teeny microbe less than 0.002 microns across – and there goes your reputation.

E.coli is it?

A customer ate something that disagreed. Food poisoning headlines in the local press. All over TV and Facebook. Wisecracks on Twitter making it worse.

A reputation nightmare.

OK, so things happen. Somebody makes a mistake and the whole organisation pays for it.

Or not.

Because e.coli is a germ you can catch anywhere. Off a doorknob or a product display. Off the handle of a customer basket. From a handshake with sales staff. Out of the air. Anywhere.

Same scenario with most germs. From mild colds and tummy bugs to life-threatening illnesses.

Picked up on contact, or breathed in.

The blame game

So are you unlucky – or genuinely negligent?

Dirty hands are a cause, most of the time. They look clean but they’re not – at least not since after breakfast. And hands touch everything, including mouth and nose – the germs’ way in to reputational mayhem.

The customer’s hands, or staff’s?

With reputations on the line, it’s unwise to point fingers.

Most people don’t wash their hands from one moment to the next. Especially breezing in off the street. But you can’t accuse them, even if their hands are crawling. 0.02 microns is impossibly small to see, even if there are millions of them. So it’s you who’s accused – of insults.

On the staff side of course, you can see it coming.

Take precautions and be ready, before anything happens.

Minimise the risk

Like tighten up on staff hygiene. When hands are washed, how thoroughly, and how often. When latex gloves get used. How merchandise is cleaned and presented. Nannying detail yes, but your reputation depends on it.

Likewise, how your whole place is cleaned.

Not just a lick and a promise, but properly sterilised. If there’s no germs anywhere, you know the e.coli must be the customer’s.

And properly doesn’t mean bleach. The smell alone will drive your reputation away all by itself.

Besides, how’s bleach going to reach all the places that germs are more likely to lurk? In dark corners, away from the usually scrubbed counters and work surfaces? Or in the air itself?

No, no – to get rid of germs, you’ve got to get serious. Just like your reputation is serious  – and e.coli makes bad PR.

So it’s sterilise or nothing – again, your reputation depends on it.

No germs on anything anyone might touch – staff or customers. Including all the things nobody ever thinks about but uses all the time. Like self-service touchscreens and lift call buttons.

Bring on the tiger

Time to think ionised hydrogen peroxide.

And a nifty all-automatic machine – the Hypersteriliser.

It’s loaded with a mild 6% solution of hydrogen peroxide – the same germ-killer stuff you can get in Boots as antiseptic. And the same stuff our own bodies naturally produce to fight infections from cuts or scratches.

Ah, but press the button – and you waken the sleeping tiger.

IONISED, see. Which mists the hydrogen peroxide into a dry superfine spray – and transforms it from a gas vapour into a plasma.

Yup, you’ve got yourself a tiger. Because now that mild 6% solution releases a slew of other antimicrobials – hydroxyl radicals, reactive oxygen species, reactive nitrogen species, ozone and ultraviolet – every one, a germ predator.

Plus the ionising forces the tiger out of its lair and actively on the hunt. Forced apart electrostatically to disperse aggressively in all directions. Fiercely pouncing oppositely-charged bacteria and viruses -and clawing them to shreds by oxidising them.

Not kind. But think of it this way. It gives germs the same deadly treatment they give you. Or more appropriately, your reputation.

Give it 40 minutes or so, depending on room size – and the whole place is sterile. No germs anywhere. In the air, on any surface, in any tight inaccessible places, or in any cracks, crevices and remote corners.

OK, so with the whole place germ-free, any e.coli floating around has got to be the customer’s.

But you know how it goes, you get the blame anyway. Benefit of the doubt and all that – the customer is always right.

Roar of approval

Uh huh, so your final play is to protect the customer from herself.

Before she has a chance to touch anything, offer her antibacterial wipes or gel – free with your compliments.

Well it’s your reputation, so what’s she going to think – free hand wipes AND the whole place sterilised for HER health and security?

Wow! Worth paying a bit extra to shop there, don’t you think?

And how’s it going to look for you when she climbs on Instagram and Snapchat to her friends?

Like we say, it’s your reputation. And with the tiger on your side, you’re playing for keeps.

Picture Copyright: digidreamgrafix / 123RF Stock Photo

Relax your room is sterilised. No colds, no flu, no nasty tummy bugs – just luxury feelgood

Opening hotel room
The next dimension in luxury – no germs, no viruses, no bacteria, no nothing

Ah, bliss. The feelgood of knowing you’ve arrived and are safe.

Shoes off, door closed against the world. Time for your over-booked, jet-lagged body to relax with some serious chilling.

Wait a minute, shoes off?

Sure, and for the first time in a hotel.

All kinds of bugs are usually down there, however hard they vacuum. That’s why you never kick off, or bring your own slippers.

Not a care, not a germ

Not this time, though.

The bugs aren’t there or anywhere else. The place is safe and secure.

Sterilised on top of the regular five star polishing and cleaning. Checked and waiting for you when you arrive.

No germs. No odours. No worries about catching bugs.

No running round with your usual anti-germ stunts first thing either. Feelgood luxury.

Which is why the shoes – you’ve read about “nice” hotels, and you’re being careful.

And the plastic bag for the TV remote. Not necessary this time, it really is safe.

Luxury.

Same thing with the bedside phone, though you make most calls with your mobile. You don’t want that thing next to your face while you sleep, all those microbes waiting to get at you. So yes, there’s a plastic bag for that too, even though you don’t use it.

Except this time you can. Because you’re going to call room service (you need a daquiri). And your voice sounds all weird through a plastic bag. Like a kidnapper or a stalker. The bag’s not necessary though, because the phone’s sterilised too. You could get used to this.

And the cover for the bed, so you don’t need gloves to take it off and dump it in the corner.

Forget the usual hotel drill

OK, you’ll wash your hands like normal – a proper freshen up after the muck and sweat of traveling.

But you don’t need the disinfectant spray or hand-wipes this time either. The bathroom counter is safe and germ-free. So are the door handles and light switches you might have used on your way in.

Because everybody and his dog might have touched them – with none-too-clean hands after servicing the toilet, adjusting the air-con, or simply changing bed linen. So a seasoned traveller like you never misses giving them a wipe, just in case.

Again, not necessary this time. You can forget your usual drill. Feelgood and chill.

The entire place has been misted up with ionised hydrogen peroxide (iHP). Any germs that might have been around are now gone to oblivion.

Waking the tiger

Remarkable stuff this iHP. Only a mild 6% solution – but ionising awakens its sleeping tiger. Light as air in a dry mist spray, an electrostatic charge makes its particles shove each other to get away from themselves, dispersing in all directions.

The same charge makes them thrust out of their way to grab at oppositely-charged bacteria and viruses, clamping to them in a death grip. Oxygen atoms rip at the germs, tearing their cell structure to pieces.

It gets better. Because ionising produces even MORE antimicrobials – hydroxyl radicals, reactive oxygen species, reactive nitrogen species, ozone and ultraviolet. A hungry tiger on steroids and a hot tin roof.

Remember that electrostatic charge? It forces the tiger to move up and out – filling the air and pressing hard up against all surfaces. Pushing underneath things and behind. Lunging deep into cracks, crevices and inaccessible tight spaces. Those germs can’t outrun him, they can’t hide either.

Which takes care of everywhere – including places that never normally get looked at. Behind the bedside unit, under the bed, on top of the wardrobe, between all the cables to the TV.

In the shower cubicle too. Down the plug. Under the basin, behind the taps. Anywhere germs can lurk, the tiger’s going to find them.

Let luxury kick in

So yes, kick off your shoes (no germs on the carpet). Throw back the curtains (no germs on them either). Dive on the bed (free of germs and bed bugs) and chill with your welcoming house daiquiri of rum and lime juice (no flies on you).

Yes it’s luxury, but you’ve earned it.

And one day, all hotels will be germ-free this way.

Until then, you’re in the elite.

No way you’re pulling a sickie – even after the redeye from New York and five full presentations a day to fill your week.

The feelgood is real – and you’re going for it.

Picture Copyright: macniak / 123RF Stock Photo

Why the next hotel luxury is fast becoming a must-have

5-star Halo
Luxury at the touch of a button. No viruses, no bacteria – 99.9999% germ-free

It’s not really a luxury, these days it’s a necessity.

A stylish hotel room that’s clean, welcoming – and STERILISED.

Completely germ-free the moment the door is opened.

No viruses, no bacteria, nothing.

And of course no dust, no odours, no disturbing noises.

Surrounded by germs

A haven from the world outside – immaculate, secure and safe.

Exactly as it should be for discerning guests.

Away from teeming germs. In the air, on every surface, on everything thing people touch.

Hardly surprising really, because microbes are everywhere – bacteria, viruses, parasites, fungi.

We’re even half-bacteria ourselves. Our microbiome is home to over 12 trillion of them. In our gut and throughout our bodies. Beneficial bacteria that enable digestion, create proteins and even regulate our immune systems.

Plus each of us tows around with us our own invisible microbe cloud. Good and bad bacteria, dead skin cells and body detritus – a biological signature more distinctive and individual than a fingerprint or a retina scan.

A most insistent signature too.

It takes only an hour or two for our microbe cloud to completely take over a room. Displacing all other microbes, making the place completely ours.

It not only possesses the room, it lingers afterwards. As some police CSI specialists will be able to take advantage of in the very near future.

Bio-readings will not only tell them WHO was in the room. They’ll know, WHEN they were there.  WHAT mood they were in. Even what they had for their last meal.

Of course, none of which has any appeal to the discerning hotel guest.

The previous room occupant might have had a cold or flu. Or worse have been carrying norovirus at the incubation stage – not suffering yet, but about to. And might have touched things like the TV remote or air conditioning control – easy ways for the new guest to pick up germs on contact.

The germ-free hotel room

But not any more.

Because THIS particular hotel room has been treated by a Hypersteriliser.

All germs have been eliminated as part of regular house-keeping and room preparation.

The usual care and luxury touches with vacuuming, cleaning, tidying, clean linen and polishing first. Then a special dry mist treatment with ionised hydrogen peroxide – a powerful oxidising antimicrobial that reaches everywhere.

And we mean everywhere. An electrostatic charge forces it actively through the air, hard up against all surfaces, and deep into all nooks and crannies. In as little as twenty minutes, there is nowhere that the mist doesn’t reach.

Bacteria and viruses don’t stand a chance. That same electrostatic charge reaches out and grabs them like a magnet – holding them in a death clamp. Oxygen atoms rip them apart, they are eliminated. The mist then reverts to oxygen and water, which evaporates.

A 6-log Sterility Assurance Level it’s called. 99.9999% of all germs gone – down to just 1 microbe per million.

Necessary luxury

So that whatever the new guest breathes or touches is completely safe. Reassuring to VIPs vulnerable from intensive schedules or travel exhaustion. Luxury, yes – but to anyone busy with commitments to meet, absolutely essential.

Many celebrities or public figures cannot afford to let germs impair their performance or slow them down. Cancelling engagements to unexpected illness can cost millions.

But not to guests in STERILISED luxury. Away from the world in peace and quiet.

AND safe from infection.

Safer than in their own homes – unless they have a Hypersteriliser there too.

Luxury must-have, yes.

But to those at the very pinnacle, when only 100% is good enough, a total necessity.

Picture Copyright: cherezoff / 123RF Stock Photo

How purified office air could still be full of germs

Unwell at work
You’re only as safe as the air you breathe – and everybody else breathes it too

You should be OK with purified air. But every system has its drawbacks.

Which means you may not be as safe as you think you are – even with the latest triple-whammy set up.

One reason is how most purifying systems work.

Passive instead of active.

A great big fan system sits in one place, sucking air through it. Filters next to the fan sift out contaminants – and the air goes round again, circulating for reuse. Purified.

HEPA efficiency

That’s usually pretty good with High Efficiency Particulate Air (HEPA) systems, which filter out particles down to a very small 0.03 microns.  Fine for fumes and exhaust sucked from outside, as well as smoke, dust, emissions from from building materials, furnishings, cleaning products, electronic equipment, toiletries, people and pets.

Not so fine for harmful viruses, bacteria, protozoa and fungi – which are often very much smaller. A typical cough-sniffle cold bug like rhinovirus might be as small as 0.002 microns. Too small to be filtered out, too light for gravity to affect it. So it rides the air, round and round – waiting for us to breathe it in. Not purified.

An efficient alternative is to use ultraviolet light. A fan draws air in through a long exposure tube – the “killing zone”. Ultraviolet attacks the microorganism’s DNA, rendering it unable to reproduce. If contact is long enough, it becomes neutral and effectively dead.

But how long is long enough? To make sure of a kill, the air has to move fairly slowly. It can’t recirculate fast like the HEPA filter – unless it has a whacking great bulb. And if the bulb is too big, it produces too much ozone – an effective antimicrobial, yes, but hazardous to humans.

Those are the passive systems. Air goes to the germ-killer, not the other way around. It works only where there’s airflow. In quiet corners and along walls, the air is still and unmoving. Particulates and microbes are there for keeps. Not purified.

Active – go get ’em

More effective is to be active – to take the germ-killer to the air. To force it out positively, driving it to disperse in all directions pro-actively. To invade the air totally.

The vehicle is a dry ultra-fine hydrogen peroxide mist, which kills germs by oxidising them. The mist is ionised to become a plasma, forcing itself away in all directions, penetrating everywhere.

The actual solution is mild, only 6%. But ionising transforms it, producing further antimicrobials – hydroxyl radicals, reactive oxygen species, reactive nitrogen species, ozone and ultraviolet. From eco-friendly 6%, to turbo-charged 600%.

Electrostatic attraction causes oxygen atoms to grab oppositely charged viruses and bacteria. They are physically ripped apart – and the mist safely reverts to oxygen and water, which evaporates. Sterilised, purified, safe and secure.

OK, there is a downside.

Hydrogen peroxide won’t take out non-biological contaminants with anything like the same efficiency. Pollutants like volatile organic chemicals (VOCs), gases such as nitrogen dioxide, ozone and carbon monoxide, particulate matter and fibres are better removed by the regular HEPA filters.

But work the two together…

Picture Copyright: pressmaster / 123RF Stock Photo

It’s the law: protect staff from workplace germs – or go to jail

Bizgirl in jail
Not protecting staff from germs is criminal – you could get up to two years for it

A harsh law but necessary. Because it’s about putting people at risk.

At risk from harmful, but all too common legionella germs. Deadly – and naturally occurring just about anywhere.

Do not be ignorant, forgetful or negligent of this law – the Health and Safety at Work etc. Act 1974. Fail to comply and you face unlimited fines, court costs, compensation claims, disqualification and up to two years’ in prison.

Because legionnaire’s disease – the most virulent form of legionella bacteria – IS a killer.

Between 2011 and 2013, 84 people died from it in England and Wales. Hundreds more were affected but lucky enough to recover.

A kind of super pneumonia, it’s an airborne infection that lurks in air conditioning and water systems – both essential to modern workplaces.

Not on your everyday radar

OK, so how many managers are ventilation experts or plumbers?

That’s the kind of expertise needed to guard against legionnaire’s disease. To set up the necessary maintenance and keep it running safely. The kind of thing you need a professional consultant to advise.

Plus legionnaire’s disease is a notifiable disease.

If a doctor diagnoses it, it must be reported urgently to the local authority under The Health Protection (Notification) Regulations 2010. Right up alongside encephalitis, infectious hepatitis, cholera, malaria, smallpox, typhoid and all the other heavyweight nasties.

You don’t want you or any of your staff coming down with any of these.

Which means getting your facilities management people or building supervisor on the case right away. If your water systems are the wrong temperature or spend many hours dormant, you are all at risk. This bacteria is comfortable between 10 – 60⁰C and feeds off rust, sludge and limescale.

Catching it is as simple as breathing it in. Which means that until your systems are checked, your staff could be vulnerable right now.

Need a panic button?

There’s no need to panic though. You can take emergency action just by picking up the phone.

You won’t fix the CAUSE of the problem. But you can eliminate any airborne germs just by sterilising the place – legionella included. Along with all the other afflictions that threaten health and productivity – colds and flu, norovirus, e.coli, ALL of them.

At the end of the day when staff go home, have your cleaning service mist up the place with hydrogen peroxide. If they can’t do it, call a specialist.

The dry mist penetrates everywhere, including through the air. It oxidises germs by ripping them apart – bacteria, viruses, fungi, you name it. You and your staff are safe – walking in to a zero germ threshold next morning.

Leave the air con off if you can stand it. Avoid using showers or anything that sprays water droplets into the air. That will reduce fresh exposure to any legionella still in the tanks or pipework.

Then listen very carefully to what your consultant says. The law is very specific – and you want to make sure you comply.

On-going all-round protection

Of course it might take a while for the necessary work to be done. Relax, the nightly mist-up of hydrogen peroxide should keep everyone protected – from legionella and everything else.

In fact you might want to keep up with this treatment once your system checks out as legionella-free. It’s not the law to protect against salmonella, c.difficile or MERS, but should give your bottom line a boost if you do.

Fewer absentees. Fewer glitches from hero staff soldiering on unwell at work. More feel-good motivation. Better productivity.  Big savings to your bottom line.

Plus of course, you’re legal.

You’re taking immediate steps, as the law requires – and you’ve actioned an on-going fix.

It’s your GET OUT OF JAIL FREE card.

Good evening – first, please wash your hands – we don’t want to be sued for food poisoning

Restaurant Hosts
We wash our hands – with everything we do. Our business depends on it – so you don’t get food poisoning. You want to eat here safely, it’s your turn

Welcome and enjoy yourselves. But no-one suffers food poisoning at our expense.

Our reputation is at stake – and why should we pay for your lapse of hygiene?

Yes, yours.

You see, we have a business to run and a licence to protect. We can’t afford lapses.

So every one of us here makes a point of washing their hands before they do anything.  Or if they’re stuck at their post and can’t get to a wash basin, to use an antibacterial gel.

We think you owe us the same courtesy. We’re thinking of your safety and well-being, you should respect ours.

Because it’s not just washing hands.

We know from long experience that every aspect of hygiene matters.

Sure, it’s good presentation to have everything neat and clean and tidy. Spotless surroundings. Fresh table linen. Shining cutlery. Sparkling glasses. Not just for appearances, but for your health.

Germ-free or nothing

Everything you will use tonight is not only clean but germ-free. To be used once only and then cleaned again. No germs anywhere.

Our whole place is like that.

No dust, no dirt. Cleaned and polished several times a day. Scrubbed, vacuumed and disinfected. Our livelihood depends on it.

So you can imagine how meticulous we are in the kitchen. How careful we are that food prep is only in super-hygienic conditions. Created by staff who know their whole career is reliant on clean hands. As significant to them as to doctors and nurses. A rigid routine we never break.

We’re just as scrupulous with actual food too. Again, our reputation depends on it.

Yes, it’s fresh and carefully checked. Trimmed, sliced and chopped with knives dedicated to each food type to avoid cross-contamination. On surfaces thoroughly cleaned before and after preparation.

Then roasted, baked, boiled, steamed, fried, grilled or sautéed by clever hands. Hands always washed and washed again through every step. Not only for your satisfaction, but to keep you safe. So you’re never exposed to the slightest imperfection – at least not if we can help it.

You owe it to yourself

So how about you?

Yes, you’re welcome and we want you to enjoy yourself.

But food poisoning is a serious thing and we can’t afford to take chances. Which is why we’re so insistent on washing your hands. We need to protect you from yourself.

Because it’s hands that cause food poisoning, nine times out of ten. Hands touch everything every moment of the day. They feel, hold, manipulate, jab, brush and grab continuously. Collecting germs all the time – from every surface, in every location, even the air itself.

Ah, but how often do you wash your hands?

We can’t see germs, so we never think we’re contaminated. But it’s inevitable that we are, germs are everywhere – bacteria, viruses, fungi. We’re half-bacteria ourselves!

OK, so when did you last wash your hands?

Before you  left home?

And did you drive straight here? Both hands on the wheel, carefully below the speed limit, watching out for pedestrians?

Ah, but cast your mind back. That booze-cruise dash to France last weekend. Loaded to the roof with your favourite Cab Sauv and a last minute grande portion de frites at McDonalds before the ferry.

Have you cleaned the steering wheel since then? Given it anything more than a quick wipe?

And you drove here with clean hands, reckoning you’re safe?

Uh huh. Any idea how long gut-wrenching bacteria like MRSA or e.coli can survive on hard surfaces?

Or how about norovirus – you know, the cruise ship virus? That can last for months.  Hundreds of people ill and massive £10,000 pay-outs?  No thank you.

No visible dirt – fake clean

So you’re actually going to sit there, waiting for the menu, while we ask politely that you wash your hands first?

Excuse us, but we know the facts:

So no, you can’t have the menu – yet.

Other customers need to handle it after you – and we can’t take that risk. You might have e.coli, you might not. But we’re not getting nailed by some hotshot solicitors because some of our clientele ate here and felt queasy.

Like the rest of the place, our washrooms are kept clean and meticulously tidy. But if you want to stay at table because of your guests, here are some hand wipes for all of you with our compliments.

Please use them, then we’ll bring you the menus and a whole evening of enjoyment. And you won’t get food poisoning because we know our hygiene is good and our precautions work.

But just so we’re clear up front. If you don’t use these wipes and you come down with some tummy bug food poisoning, we’re not taking the rap.

Picture Copyright: IStockphoto/Doug Berry