Hope for the best, plan for the worst. Because there’s no such thing as unexpected staff illness.
So, it happens. We’re all human.
We’re all vulnerable to germs.
Up one minute, down the next. Suddenly feeling unwell is a fact of life.
Inconvenient at the best of times, it can also be very expensive.
Missed flight because the crew were sick? That could cost thousands.
A whole plane-load of missed appointments, onward connections, overrun deadlines, a legal claims nightmare.
Not that anyone is ever to blame. Except perhaps they are.
Duty of care
What steps does management take to protect the needs of customers? Massive pay-out insurance? A stand-by crew, always on hand? An effective health protection system?
No wonder airlines try it on that crew sickness is an “extraordinary circumstance” – not deserving of compensation.
Poppycock, of course. If they were a school, there’d be a supply teacher in there without missing a beat – and paid for as an anticipated cost of doing business.
Which is one way round – throw money at it. And hope it doesn’t get worse.
So what happens if an airline pilot feels unwell, but flies anyway – playing hero against the schedules? Could be worse, could be disaster. How good is his judgement if he’s not 100%? Are his reflexes fast enough? Can he focus on the job without endangering his passengers?
It’s an issue all organisations face. Airlines, accountancy firms, supermarkets, fast food joints.
OK, so it’s not so life-threatening, flying a spreadsheet instead of an Airbus A380 – but the issues are the same. Unwell at work, same opportunities to make mistakes, forget key factors, gloss over vital requirements.
And depending on the outcome, the sky’s the limit in terms of costs to be compensated. On top of the predictable cost of salary paid for, but not returned in productivity. People staggering in to work unwell – and not being able to cope.
And that can run to thousands too – especially with multiple staff.
Lots of money. A major investment in unnecessary overhead.
Coughs and sneezes spread diseases
Because at least 85% of the time, most illnesses at work are preventable.
Avoidable because they’re picked up in the workplace. Lots of people in close quarters, working together – exposure to commonly shared germs is inevitable. Transferred on contact mostly, via high-touch fomites. Remember Kate Winslet in Contagion?
Everyday items like door handles, light switches, lift buttons, touch screens. Personal items like keys, money, credit cards, cosmetics – and most of all phones.
Whoa, whoa, hold it.
What are we, germophobes? Paranoid about germs and demanding everything scrubbed spotless?
Hygiene reality check
Allergic to unnecessary costs, more like. To bankrupting ourselves with needless expense and the wheel-spin that goes with it. Customer delays, underpowered service, missed opportunities, lost business and slowed momentum.
Which is why we keep flogging this Hypersteriliser machine we’re always banging on about. The thing that takes out all germs and makes the place sterile. No germs, no chance to be ill, where’s the problem?
Especially when it’s so push button easy to do. Whoosh – hydrogen peroxide mist everywhere, job done in forty minutes.
And saving a ton of money, over and over and over.
Which answers the question doesn’t it? Unexpected staff illness – how much can it cost?
Nothing, if you take the right steps.
Picture Copyright: leaf / 123RF Stock Photo